Frequently asked
questions.

StarStack is a done-for-you reputation management service run by our team. We use AI-assisted tools to collect more Google reviews for your business, respond to every review with a human-reviewed reply, and keep your Google Business Profile active and optimized — all in the background while you focus on your work.

StarStack is built for local service businesses — landscapers, plumbers, HVAC companies, dentists, medspas, auto detailers, and anyone else who serves local customers. Whether you're a solo operator or managing multiple locations, our service is designed to fit your workflow.

Virtually any local service business. From home services to healthcare, auto detailing to pest control. Check our Industries page to see the full list — if you serve local customers face-to-face, StarStack works for you.

Most businesses are fully set up and live within 48 hours. We handle the entire setup — connecting your Google profile, integrating with your job management software (Square, Jobber, Workiz, and more), and configuring your review request campaigns.

Yes — we start every new client with a short onboarding call, usually 20–30 minutes. It's the fastest way for us to understand your business, your customers, and the tone you want for your review replies.

Very little. Once we've connected your accounts, review requests go out automatically and we handle every reply. You'll hear from us if a negative review comes in that needs your input before we respond.

Most customers see their first new reviews within 48–72 hours of setup. Meaningful volume typically builds over the first 30–60 days as the platform reaches more of your customers consistently.

Instead of a plain text message, we send a photo of you or your team with the customer's name auto-populated on the image. It stands out in their inbox and leads to significantly higher response rates.

By connecting directly to the software you already use — Square, Jobber, Workiz, and more. When a job is marked complete, a personalized SMS or email review request goes out to your customer automatically.

Yes — always. AI drafts the response, but we review every single reply before it goes live on your profile. You're never getting raw, unreviewed AI output representing your business.

We flag every negative or sensitive review and send you the draft reply for your approval before anything is posted publicly. Nothing goes live on those without your sign-off.

Yes — we connect directly to most major job management tools, CRMs, and POS systems including Jobber, Square, Workiz, QuickBooks, Housecall Pro, Zapier, and more.

The platform primarily focuses on Google. It also monitors Yelp, Facebook, TripAdvisor, Angi, BBB, and 45+ other platforms — all visible in one dashboard.

We flag it immediately and draft a professional response — then send it to you for approval before anything is posted. Nothing goes out on a negative review without your sign-off.

No — blocking or filtering reviews violates Google's policies. What we do instead is proactively reach your happy customers at the right moment, so positive reviews consistently outweigh the occasional negative one.

No contracts — ever. All plans are month-to-month. You can cancel anytime.

Book a free call using the contact page. We'll learn about your business and have everything set up and live within 48 hours of our call.

$99/month — one plan, everything included. Visit the pricing page for a full breakdown.

Review request campaigns, human-reviewed AI replies to all your reviews, Google Business Profile management, access to your review dashboard (60+ platforms), and a branded monthly performance report.

No. We only request honest reviews from real customers — never incentivizing, fabricating, or manipulating reviews. Everything is 100% compliant with Google's review policies.